Shipping Information

Free Shipping

We offer FREE shipping anywhere in the contiguous (lower 48) United States on orders of $299 or more that do not include oversized items.

If your order contains oversized frames, any applicable oversized shipping charges will be clearly displayed in your shopping cart before checkout.

Where We Ship

We proudly ship throughout the United States.

Standard Shipping Rates

Orders under $299 are charged a flat $17.95 shipping fee for non-oversized shipments within the contiguous United States.

If your order includes oversized frames, any additional shipping charges are automatically calculated and displayed in your shopping cart.

Production & Shipping Times

Most orders ship within 3–8 business days.

All orders are manufactured and shipped from Eugene, Oregon.

Transit time is typically 1–5 business days, depending on your location.

Need your order sooner? Simply select Expedite Service during checkout. We'll move your order ahead in our production schedule whenever possible.

Understanding Oversized Shipping Charges

Why Do Some Frames Have Oversized Shipping Charges?

Shipping companies such as UPS and FedEx charge substantial surcharges for large packages. These fees are based primarily on the outside dimensions of the shipping carton, not just its weight.

Rather than increasing the price of every frame to cover these costs, we only apply oversized shipping charges when the carrier requires them.

When Does a Frame Become Oversized?

There isn't one exact frame size that determines whether oversized shipping charges apply. Oversized charges depend on several factors, including:

• The finished outside dimensions of the frame
• The width of the moulding you select
• The shape of the frame (square frames generally become oversized sooner than long, narrow frames)

As a general guideline:

• Frames with average-width mouldings under approximately 18" × 24" usually do not incur oversized shipping charges.
• Frames around 18" × 24" may enter the first oversized shipping category.
• Frames around 31" × 39" may enter a higher oversized shipping category.

Our website automatically calculates these charges using the finished outside dimensions of your frame, so you'll always know the exact shipping cost before completing your purchase.

Oversized Shipping vs. Our Competitors

We understand the UPS and FedEx oversized shipping rules inside and out.

Our shipping department works hard to design packaging that both protects your artwork and minimizes shipping costs by keeping cartons as compact as possible.

We also build shipping boxes as close as possible to the maximum dimensions allowed before the carriers impose the next level of oversized charges. Many competitors leave unnecessary space in their cartons, resulting in higher shipping costs.

In addition, we offer the option to have many large frames shipped unassembled, allowing you to avoid or reduce oversized shipping charges whenever it makes sense.

Want to Avoid Oversized Shipping Charges?

Many oversized frames can be shipped unassembled, allowing them to fit into a smaller shipping carton.

By selecting the Unassembled (DIY) option during checkout, oversized shipping charges can often be eliminated or significantly reduced while you still receive the same high-quality frame components.

Why Choose Assembled Frames?

We know not everyone wants to assemble their own picture frames.

While many online frame companies only ship knock-down frame kits, we also offer professionally assembled frames whenever practical. Many customers appreciate receiving a frame that's ready to use right out of the box.

We believe in giving you the flexibility to choose the option that best fits your budget, your project, and your schedule.

Transparent Shipping Costs

We believe shipping charges should never be a surprise.

As you shop, your cart automatically calculates all shipping costs—including any oversized shipping fees—so you'll always know exactly what you'll pay before completing your purchase.

No hidden fees. No last-minute surprises.