WebPictureFrames Policies

Free Shipping

We offer free shipping anywhere in the continental United States on orders over $299.00, provided the order does not include large-package items.

Regular Shipping

Orders under $299.00 are charged a flat shipping rate of $17.95 for all non-large package shipments within the continental U.S.

If an order includes a large package surcharge, that charge is clearly displayed in the shopping cart before checkout.

In many cases, the surcharge is low enough that customers choose to have frames assembled by us. If you prefer to avoid the surcharge, you may choose to assemble the frames yourself, which can remove large-package shipping charges.

Shipping Schedule

Most orders ship within three to eight business days from our facility in Eugene, Oregon.

Transit time typically ranges from one to five business days, depending on destination. Unless otherwise specified, we assume a standard production time of five business days.

If an order requires additional production time, we will contact you as soon as possible. Rush orders may be available upon request, subject to additional charges.

Large Package Shipping

Large-package shipping surcharges may apply when a frame reaches a size that requires special handling. This typically occurs around 20 x 24 inches, depending on the moulding width.

Any applicable surcharge is clearly shown in your cart before checkout.

Calling for a Quote

If your cart displays a message requesting that you call for a quote, it means at least one item in your order exceeds standard shipping limits and requires special handling.

This usually occurs only with very large frame sizes. Please contact customer support at 1-800-410-5429 for assistance.

Rush Orders

Orders that must ship in three business days or less may be subject to an expedited processing charge.

If a rush fee applies, we will contact you with a quote before proceeding. Whenever possible, we recommend ordering well in advance to allow for production and shipping time.

Returns and Exchages

For complete details, please see our full Returns and Exchanges Policy.

Frame Size Allowance

With the exception of floater frames, all frames are made 1/8 inch larger than the size you provide.

This standard framing allowance ensures proper fit and allows for natural expansion and contraction of materials. Customers should measure artwork accurately and should not add this allowance themselves.

Payment Types

We accept the following payment methods:

• PayPal
• Checks
• Visa
• MasterCard
• American Express
• Discover

Privacy Policy

Your privacy is important to us. We collect only the information necessary to process and ship orders and never share your information with other businesses.

Information collected may include:

• Name
• Company name
• Shipping address
• Email address
• Phone number

For complete details, please see our full Privacy Policy.

Email Privacy

Email addresses are used only to respond to customer inquiries and to provide order and shipping updates. We do not use customer email addresses for unrelated purposes and do not share them with third parties.

Questions or Support

If you have questions about shipping, returns, or sizing, please contact us: