Customer Service is the execution of support services to accommodate the shopping and framing needs of a customer. This can include assistance with website navigation, guidance in frame and material selection, technical support, and the communication of professional knowledge to ensure customer satisfaction.

Why Customer Service Matters

Accessibility: Helps customers find the right products and navigate ordering processes.
Education: Provides information on framing materials, conservation practices, and product options.
Trust: Builds loyalty by offering expert recommendations and reliable support.
Problem-solving: Assists with issues such as damaged shipments, incorrect orders, or installation questions.

Applications

Answering questions about custom picture frames.
Explaining the differences between conservation glazing options.
Guiding customers toward appropriate mat board selections.
Providing technical support for online ordering and design tools.

Best Practices

Respond promptly and clearly to inquiries, whether in-person, by phone, or online.
Stay informed about framing techniques and materials to provide accurate recommendations.
Demonstrate patience and professionalism, even in challenging interactions.
Follow up to ensure customer satisfaction after a purchase or service is completed.

Related Terms

Made in the USA Handcrafted by American framing experts

Family Owned Serving customers for over 40 years

Premium Shipping Professionally packaged for safe delivery

Ready to Hang Hardware included with all frames

Framing Specialists Over 40 years of custom framing experience