Customer Service

Customer Service

Definition

Customer Service is the execution of support services to accommodate the shopping and framing needs of a customer. This can include assistance with website navigation, guidance in frame and material selection, technical support, and the communication of professional knowledge to ensure customer satisfaction.

Why Customer Service Matters

• Accessibility: Helps customers find the right products and navigate ordering processes.
• Education: Provides information on framing materials, conservation practices, and product options.
• Trust: Builds loyalty by offering expert recommendations and reliable support.
• Problem-solving: Assists with issues such as damaged shipments, incorrect orders, or installation questions.

Applications

• Answering questions about custom picture frames.
• Explaining the differences between conservation glazing options.
• Guiding customers toward appropriate mat board selections.
• Providing technical support for online ordering and design tools.

Best Practices

• Respond promptly and clearly to inquiries, whether in-person, by phone, or online.
• Stay informed about framing techniques and materials to provide accurate recommendations.
• Demonstrate patience and professionalism, even in challenging interactions.
• Follow up to ensure customer satisfaction after a purchase or service is completed.

Related Terms

• Art Assistant
• Certified Picture Framer Cpf
• Astm
• Frame Shop